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Smart Start paths are designed for us to help walk you through your onboarding mission to get value out of your product quickly—use one of our experts or choose your own path, it's up to you
Step-by-step instructions to help you avoid common pitfalls when installing and configuring products on your schedule
Work with our experts directly to understand your goals and then plan, install and configure your new product
Work with our experts before, during and after your upgrade giving you access to the latest and greatest features without the pains of a solo upgrade
The SolarWinds Academy provides relevant and high quality education programs for IT Professionals. Our training curriculum promotes a comprehensive understanding of the SolarWinds portfolio of products through certifications, instructor-led classes, and eLearning videos.
The online eLearning library contains training videos to help you learn about your product and setup, including key features and popular optimizations.
The SolarWinds Academy offers both fundamental and intermediate level classes where you can learn about your products deployment, configuration, and more.
The SolarWinds Certified Professional program is a suite of product certifications that shows you have the knowledge and skills needed to manage and administer SolarWinds software.
Assistance with accounts, billing, website or Customer Portal
customerservice@solarwinds.com Phone (Americas): +1-866-530-8040, option 1 or +1-512-682-9300 Phone (EMEA): +353 21 5002900 Phone (APAC): +61 2 8412 4900
Help with installation, configuration, setup, operation or other product-related issues
customerservice@solarwinds.com Phone (Americas): +1-866-530-8040, option 3 or +1-512-682-9300 Phone (EMEA): +353 21 5002900 Phone (APAC): +61 2 8412 4900
Access to a designated support team that knows your environment and cases, assists with planned upgrades, and provides an annual health check
The following templates are available:
