Documentation forWeb Help Desk

Select a Change Approval Board (CAB) process

In WHD 12.8.1, SolarWinds introduced a dual Change Approval Board (CAB) process, allowing users to choose between the existing CAB process and the enhanced CAB process when creating a new CAB request. This dual-process approach provides flexibility and accommodates different organizational needs for change management.

Users can select the CAB process they wish to follow when creating a new CAB request. Two options are available:

  • Existing CAB Process (old process)
  • Enhanced CAB Process (Reject/Decline) (the new process)

A dual CAB process provides users with the flexibility to choose the change management workflow that best suits their needs.

The existing CAB process

Using the existing CAB process, you can set a minimum number of approvers. For example, you can require only three approvers. If a change request is then sent to five approvers, the request is considered approved if three of the five approvers click Yes to approve the request.

The new Enhanced CAB process

If you choose to select the Enhanced CAB process:

  • To get a CAB request approved, all CAB members must approve it. No minimum approvers are required to approve a CAB request.

  • To get a CAB request rejected, a single CAB member must decline it, no matter who declines first or what other CAB members have voted.

To select a CAB process

When creating a new CAB request, use the radio buttons to choose the CAB process.