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Documentation forWeb Help Desk

Latest release: WHD 12.7.1 on October 21, 2019

Release Notes

WHD release notes includes new features, upgrade notes, fixed and known issues, and end-of-life notices.

  • WHD 12.7.1 Release Notes
  • Previous version release notes

Install & Upgrade

Step-by-step instructions and checklists to help you plan, prepare, and then install or upgrade.

  • WHD System Requirements
  • WHD Installation and Upgrade Guide | PDF

Getting Started Guide

Deployment and configuration information to quickly get your new product in place.

  • WHD Getting Started Guide | PDF

Administrator Guide

Beyond the Getting Started Guide, learn how to use all of the features.

  • WHD 12.7.1 Administrator Guide | PDF
  • Previous version Administrator Guides

Additional Resources

  • Currently Supported Software Versions
  • Download the latest version
  • Product Information
  • Third Party Software List
  • WHD API Guide

Did you know?

In WHD 12.7.1, you can update your client profiles with additional user details and drag images into your FAQs using the updated FAQ editor. This release also includes Open Java Development Kit 11 (OpenJDK 11), an open source implementation of the Oracle Java platform.

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