Activate the license
After you install Web Help Desk in a stand-alone deployment, log in and apply the activation key online or offline.
If you are evaluating Web Help Desk, you do not need to apply an activation key. For the next 14 days, you will have unlimited tech accounts. If you do not purchase and apply an activation key within 14 days, the tech accounts are deactivated.
To continue using the application, purchase a Web Help Desk license. After you apply the license key, the tech accounts, data, and product functionality are restored.
After you apply a license key, you cannot change the license back to a trial or free single-seat license.
If the Web Help Desk server is connected to the Internet, apply the activation key online.
|1. Retrieve the activation key||
|2. Log in to Web Help Desk||
|3. Apply the license||
If the Web Help Desk server is not connected to the Internet, apply the activation key offline using another computer with internet access.
|1. Log in to Web Help Desk||
|2. Locate the unique Machine ID code||
|3. Generate and download the license file||
|4. Upload the license file into the Web Help Desk Admin Console||