Documentation forVoIP & Network Quality Manager
Monitoring VoIP and network quality is a key capability of Hybrid Cloud Observability and is also available in a standalone module, VoIP & Network Quality Manager (VNQM). Hybrid Cloud Observability and VNQM are built on the self-hosted SolarWinds Platform.

VNQM 2023.4 release notes

Release date: November 1, 2023

These release notes were last updated on January 29, 2024.

Here's what's new in VoIP and Network Quality Manager 2023.4.

VoIP and Network Quality Manager runs on the SolarWinds Platform.

Learn more

New features and improvements in VNQM 2023.4

VoIP and Network Quality Manager 2023.4 includes the new features in version 2023.4 of the SolarWinds Platform. For more information, see the SolarWinds Platform 2023.4 Release Notes.

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Fixes

For information about new features and fixes in the SolarWinds Platform, see the SolarWinds Platform 2023.4 Release Notes.

Case number Description
01429919

The bulk insert query no longer runs slowly and causes performance issues on the database.
01238012

The Calls by Region widgets display the correct data.
01348659, 01371344

IP SLA operations function correctly, and the ipsla.bussiness.layer log file no longer includes the message Violation of PRIMARY KEY constraint.

01238012, 01294332

The FTP server is no longer filled with failed files, and VoIP views displays call manager information correctly.
01394210

After a call manager is removed, any associated CDR files are no longer processed, which prevents putting an unnecessary load on the FTP server.
01373525, 01378655

Call managers are polled only by the assigned polling engine, not by all polling engines.
01203334

When CDR files for different call managers are stored in separate folders on the FTP server, CDR files for all call managers are processed. VNQM no longer ignores CDR files for all call managers except the last one added.

01269194, 01439830

Avaya RTCP data is collected and displayed as expected.*
01329850

A large number of CDR or CMR files on the FTP server no longer cause an out of memory exception.*

*This fix was added after the RC release.

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Installation or upgrade

For new installations, you can download the installation file from the product page on https://www.solarwinds.com or from the Customer Portal. For more information, see Get the installer.

For upgrades, go to Settings > My Deployment to initiate the upgrade. The SolarWinds Installer upgrades your entire deployment (all SolarWinds Platform products and any scalability engines).

For more information, see the SolarWinds Platform Product Installation and Upgrade Guide.

If you are on a version earlier than VNQM 2020.2.6, first upgrade to 2020.2.6 and then upgrade to 2023.4. Before upgrading, see Considerations for upgrading from the Orion Platform to the SolarWinds Platform.

When attempting to upgrade a large VNQM environment from 2020.2.6 and older, you may see an error stating Failed to execute 'Finalize Maintenance [APM_ComponentError_CS]'. For a workaround, see VNQM Error: Violation of PRIMARY KEY constraint.

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Known issues

Database maintenance error

During the execution of database maintenance, specifically the procedure dbm_VoipOperationResults_Summary, you may encounter errors in the swdebugMaintenance.log file.

Resolution: For more information and a resolution, see Database Maintenance Error - Failed Execution of 'Summarize hourly data [VoipOperationResults]'.

End of life

For modules based on Orion Platform 2020.2.6 and earlier, SolarWinds has announced end-of-life plans. As always, SolarWinds recommends you upgrade to the latest version of your products at your earliest convenience.

Version EoL Announcement EoE Effective Date EoL Effective Date
2020.2.6 April 18, 2023:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 2020.2.6 should begin transitioning to the latest version of VoIP & Network Quality Manager.

May 18, 2023:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 2020.2.6 will no longer be supported by SolarWinds.

May 18, 2024:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 2020.2.6.
2020.2.5 January 18, 2023:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 2020.2.5 should begin transitioning to the latest version of VoIP & Network Quality Manager.

February 17, 2023:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 2020.2.5 will no longer be supported by SolarWinds.

February 17, 2024:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 2020.2.5.
2020.2.4 October 19, 2022:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 2020.2.4 should begin transitioning to the latest version of VoIP & Network Quality Manager.

November 18, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 2020.2.4 will no longer be supported by SolarWinds.

November 18, 2023:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 2020.2.4.
2020.2.1 October 19, 2022:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 2020.2.1 should begin transitioning to the latest version of VoIP & Network Quality Manager.

November 18, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 2020.2.1 will no longer be supported by SolarWinds.

November 18, 2023:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 2020.2.1.
2020.2 October 19, 2022:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 2020.2 should begin transitioning to the latest version of VoIP & Network Quality Manager.

November 18, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 2020.2 will no longer be supported by SolarWinds.

November 18, 2023:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 2020.2.

See the End of Life Policy for information about SolarWinds product life cycle phases. To see EoL dates for earlier VNQM versions, see VNQM release history.

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