Documentation forSolarWinds Service Desk

SolarWinds Service Desk March 2021 Release Notes

Release date: March 2021

These release notes describe the new features and improvements in the SolarWinds Service Desk. In addition to providing information about upgrades and detailed workarounds for known issues.

If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.

New features and improvements in SWSD

Overview

Employee Engagement

Agent Productivity

Workflow & Automation

Breakdown

Edit Option on Catalog Item

As every organization is dynamic and has their unique processes, we want to ensure you have the flexibility you need. Now, when editing service catalog items, the administrator can select to enable or turn off inline editing. This allows you to make changes that are not necessarily immediately available to your employees.

For 'How to' details on Edit Option in Catalog Item, please click here.

Dynamic Rules for Custom Forms

To help streamline your work, we have enhanced the ability to show custom forms based on dynamic rules. When an agent needs to collect data, the goal is to be proactive and time efficient.

Until today, each custom form included the definition of the category & sub-category it is intended for. Now, forms are a standalone group of fields. The dynamic form rules define when a form appears to obtain additional information and minimize back-and-forth correspondence that can waste valuable time.

For 'How to' details and use cases on Dynamic Rules for Custom Forms, please click here.sent the

Automation Rule to Create Record

As we continue to automate process throughout your SWSD, you can now automatically create incidents and changes based on specific predefined trigger events.

For 'How to' details and use cases on Automation Rule to Create Record, please click here.


Legal notices

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