Setup: Labs - GenAI can auto-generate a process workflow for service catalog items and change catalog items
How to use Labs
Features in Labs are temporary. You do not need to test each feature. If your organization might benefit from a new feature and/or enhancement, go to Setup > Labs. In the list of available features, toggle the feature to On.
Some features in Labs are interconnected. You may activate more than one feature simultaneously to maximize the benefit of new Labs offerings.
As new features prove successful, SolarWinds will permanently integrate them into Service Desk. Likewise, if a feature is found to not be beneficial, it will be deleted permanently.
Enable features in Labs
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Navigate to Setup > Labs.
ESM customers: navigate to Organization > Setup > Labs. -
In the list of available features, toggle the feature(s) of your choice to On.
Introduction to using GenAI to auto-generate a process workflow for service catalog items and change catalog items
GenAI must be enabled globally before you can enable this feature in Labs. See GenAI settings.
During the process of generating a service catalog item or change catalog item process workflow, Service Desk:
- Extracts relevant information from the recorded processes, including textual content.
- Recognizes and understands the sequential steps or processes outlined in your document:
- By identifying your decision points within the processes and presenting them in the generated workflow to capture conditional logic.
- By analyzing dependencies between different steps or processes to represent the workflow structure.
Methods for generating a workflow process for a service catalog item or a change catalog item
Two options are available for generating a workflow process for a service catalog item or a change catalog item using GenAI:
- Option 1: Generate a workflow process from a Word or PDF file
- Option 2: Generate a workflow process from free text
Option 1: Generate a workflow process from a Word or PDF file
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From the service catalog item or change catalog item index table, click Generate in the upper right corner.
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From the dropdown list, select Generate by file (PDF, Word).
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If Service Desk can interpret the contents of the Word or PDF file, it generates a service catalog item or change catalog item process workflow.
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If not, a message displays: Unable to Generate from the uploaded file because AI couldn't understand the text in the file.
If AI was unable to generate, consider editing the contents of your file.
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Option 2: Generate a workflow process from free text
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From the service catalog item or change catalog item index table, click Generate in the upper right corner.
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From the dropdown list, select Generate by free text.
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In the Prompt dialog, provide the information you want in the service catalog item or change catalog item process workflow.
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When finished, click Generate.
A Create service catalog item or change catalog item dialog appears.
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Change the title as needed.
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Added Description and Scope.
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Under Process, edit the contents as needed.
NOTE: If you click Regenerate, previously made edits are lost.SolarWinds recommends that you not delete the file used as your source. If you do, Service Desk deletes the entire process workflow. -
Click Create.