Documentation forServer & Application Monitor
Monitoring your applications and environment is a key capability of Hybrid Cloud Observability and is also available in a standalone module, Server & Application Monitor (SAM). Hybrid Cloud Observability and SAM are built on the self-hosted SolarWinds Platform.

APM Services page

This page displays data about AppOptics services monitored in SAM, sorted according to error rates. To access this page, click My Dashboards > APM Services.

With proper AppOptics credentials and SolarWinds Platform account rights, the APM Services option appears on the My Dashboard menu in the SolarWinds Platform Web Console. Click APM Services to see the following data on the APM Services page:

  • Service name: Each service is represented by a row with a status icon. Status is calculated based on error rates, as polled by SAM via the AppOptics API every 15 minutes, by default.

    Unlike most status icons in SAM, APM service status is not related to thresholds set in SAM, AppOptics, or the APM Integrated Experience.

    • Red exclamation point: Error rate is greater than zero. These services appear first in the sort order, by default.
    • Green check mark: Error rate is zero or null.
    • Gray question mark: SAM can detect the service but no data is available so the status is Unknown. Click the Nodes link in the service row, then click Monitor to launch the Add Node wizard.

  • Nodes: The quantity of nodes associated with the service. This value corresponds to "host count" in AppOptics.

  • Average response time: How long it took for a service to respond, in milliseconds (ms).

  • Average requests: The average number of requests served by the AppOptics API.

  • Error rate: The number of HTTP (5xx) errors that occurred for requests served by the AppOptics API.

Note the following details about this page:

  • If credentials for a specific tenant are already configured, related services appear in 10 to 20 seconds, depending on how many services are retrieved. To add credentials for an initial tenant, or switch to a different tenant, see Configure APM service monitoring in SAM.
  • If SAM is not yet configured to monitor APM services, you'll be prompted to add an AppOptics API token with Full Access permissions.
  • If expected data does not appear, examine Advanced Configuration settings. Scroll to AppOptics.Settings and select the AppOpticsApmServices Enabled check box, if necessary.
  • Related metrics also appear in the AppOptics APM Services widget on the SAM Summary page, accessible by clicking My Dashboards > Applications > SAM Summary.

Available actions

  • Search for services by keyword.

  • Click Full Data View to launch the AppOptics Services Overview page ) in the AppOptics or the APM Integrated Experience.

    Depending on if you're already logged in to AppOptics or the APM Integrated experience, and if you have rights to view data, you may be prompted to log in to that product to display data for the services shown in SAM. To display services for a different tenant, you may need to log in with a different set of credentials.

  • Access more data in each row that represents a service:

    • Click a service link to view metrics in a Performance Analysis (PerfStack) dashboard where you can save, export, or share data.

    • Click a Nodes link to open the Node Details view for related nodes.

      To add a node for a service, click Monitor to launch the Add Node wizard.

    • Click the View in AppOptics icon to display services in AppOptics or the APM Integrated Experience.