Customize tickets, notes, instructions, and emails with BBCode

Web Help Desk supports Bulletin Board Code (BBCode)—a lightweight markup code for formatting text. BBCode tags use keywords encapsulated with square brackets.

Using BBCode, you can:

  • Highlight text in an email
  • Configure a clickable link
  • Highlight important information in an asset note

Web Help Desk uses its own customizable implementation of BBCode. Below is an example of BBCode you can use in a Web page:

[size=20]Title[/size]
[img]http://www.SolarWinds.com/favicon.ico[/img]
<p>
Lorem ipsum [b]dolor sit[/b] amet, [url=http://www.webhelpdesk.com]consectetuer adipiscing[/url] elit. *** sociis natoque [i]penatibus et magnis[/i] dis parturient montes, nascetur ridiculus mus.
</p>
 
Below is a list using BBCode.
[list]
[*]Fusce tellus. Proin in tellus sit amet nibh dignissim sagittis.
[*]Sed convallis magna eu sem. Maecenas sollicitudin.
[/list]
[list=A]
[*][color=blue]FAQ link:[/color] [faq id=1]
[*][u]FAQ link:[/u] <faq id=2>
[/list]

This text—a mixture of BBCode and HTML—appears in the following format: 

Web Help Desk stores transformation rules for tags in the following location:

WebHelpDesk/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Contents/Resources/bb_config.xml

The following sections provide addition information about working with BBCode to format custom information in Web Help Desk: