Documentation forServer & Application Monitor
Monitoring your applications and environment is a key capability of Hybrid Cloud Observability and is also available in a standalone module, Server & Application Monitor (SAM). Hybrid Cloud Observability and SAM are built on the self-hosted SolarWinds Platform.

SAM 2023.4 release notes

Release date: November 1, 2023

These release notes were last updated on February 13, 2024.

Here's what's new in Server & Application Monitor 2023.4.

Server & Application Monitor runs on the SolarWinds Platform.

Learn more

New features and improvements in SAM

Server & Application Monitor 2023.4 includes the new features in version 2023.4 of the SolarWinds Platform. For more information, see the SolarWinds Platform 2023.4 Release Notes.

For information about new features and fixes in the SolarWinds Platform, see the SolarWinds Platform 2023.4 Release Notes.

Support for AWS and Azure credentials was added into the Generic credentials API

The Common Credentials Management feature now includes support for AWS and Azure credentials.

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Fixes

For information about new features and fixes in the SolarWinds Platform, see the SolarWinds Platform 2023.4 Release Notes.

Case number Description
01400259, 01419304, 01420644

If a deployment includes more than one application template with the same name, the Configuration Wizard no longer fails with the following error:

Database configuration failed: Error while executing script- Subquery returned more than 1 value.

01360008, 01379355, 01390806, 01399847, 01400259

The SolarWinds Platform Web Console no longer becomes unresponsive or stops functioning due to missing keys in the cloud monitoring resource file.
01337117

On the Node Details Summary page, when you click Real Time Event Viewer and then click the Message column for an event, the Message Details popup opens as expected.
N/A

When you add a node with Microsoft SQL Server 2022 deployed, AppInsight for SQL is discovered.
01290468, 01305182, 01317562, 01320352, 01320666

During upgrades data from old tables is migrated successfully and the obsolete tables are removed. In a previous version, incomplete data migration could cause issues such as:

  • The Configuration Wizard failed with the message Invalid object name 'APM_ComponentStatus_Hourly.

  • The SolarWinds Platform database size decreased significantly.

  • The Application Component Details page did not consistently display messages.

01183556, 01337907, 01353375, 01389703

If the Configuration Wizard fails during an upgrade, attempting to rerun the wizard no longer fails with the message Error while executing script- There is already an object named 'CLM_CloudJobSettings' in the database.
01337806

When a problem occurs with the API poller, the following message was improved to provide more information about the cause of the problem:

Index was outside the bounds of the array.

01142194, 01357225, 01438644

When a node is deleted or unmanaged, Application Dependency Mapping (ADM) polling does not continue for that node. In previous versions, continuing to poll a deleted or unmanaged node for ADM data caused the ADM_ProcessingQueue table to become very large.

01379396

Long status messages associated with an application monitor are displayed correctly after an upgrade.
00690113

Alerts on API Pollers that should be triggered when the response time exceeds a threshold are no longer triggered when the response time is below the threshold.
01142194

If ADM polling is disabled for the SolarWinds Platform, the node detail page does not display the Application Dependency Polling Enabled check box.
00990851, 01415486

If AppInsight for IIS runs for long periods, the APM_IisBb_Request_Detail table no longer grows without limits, causing performance issues.
01372348, 01384875

The CreateApplication verb in SWIS for the AppInsight for SQL template now works when you are using a remote node and database. Issues with credentials and connection testing have been resolved.

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Installation or upgrade

For new installations, you can download the installation file from the product page on https://www.solarwinds.com or from the Customer Portal. For more information, see Get the installer.

For upgrades, go to Settings > My Deployment to initiate the upgrade. The SolarWinds Installer upgrades your entire deployment (all SolarWinds Platform products and any scalability engines).

For more information, see the SolarWinds Platform Product Installation and Upgrade Guide.

If you are on a version earlier than SAM 2020.2.6, first upgrade to 2020.2.6 and then upgrade to 2023.4. Before upgrading, see Considerations for upgrading from the Orion Platform to the SolarWinds Platform.

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Known issues

SAM Oracle User Experience Monitor components

After upgrading to 2022.3, SAM Oracle User Experience Monitor components no longer working.

Resolution or Workaround: See SAM Oracle User Experience Monitor components not working after 2022.3 upgrade.

SAM templates show down/unknown status

After upgrading to 2022.3, SAM templates that use PowerShell (AppInsight, Custom Templates) show down/unknown status due to access denied errors.

Resolution or Workaround:

  1. Open the WebConsole and replace the path after Orion directory in the URL, as shown, and press Enter: Orion/admin/advancedconfiguration/global.aspx

  2. On the Global tab, scroll to the APM.WMI.Settings section and check UseLegacyPowerShellImpersonation.

  3. Click Save.

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End of life

Version EoL Announcement EoE Effective Date EoL Effective Date
2020.2.6 April 18, 2023: End-of-Life (EoL) announcement – Customers on SAM 2020.2.6 should begin transitioning to the latest version of SAM. May 18, 2023: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 2020.2.6 will no longer be actively supported by SolarWinds. May 18, 2024: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 2020.2.6
2020.2.5 January 18, 2023: End-of-Life (EoL) announcement – Customers on SAM 2020.2.5 should begin transitioning to the latest version of SAM. February 17, 2023: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 2020.2.5 will no longer be actively supported by SolarWinds. February 17, 2024: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 2020.2.5.
2020.2.4 October 19, 2022: End-of-Life (EoL) announcement – Customers on SAM 2020.2.4 should begin transitioning to the latest version of SAM. November 18, 2022: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 2020.2.4 will no longer be actively supported by SolarWinds. November 18, 2023: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 2020.2.4.
2020.2.1 October 19, 2022: End-of-Life (EoL) announcement – Customers on SAM 2020.2.1 should begin transitioning to the latest version of SAM. November 18, 2022: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 2020.2.1 will no longer be actively supported by SolarWinds. November 18, 2023: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 2020.2.1.
2020.2 October 19, 2022: End-of-Life (EoL) announcement – Customers on SAM 2020.2 should begin transitioning to the latest version of SAM. November 18, 2022: End-of-Engineering (EoE) – Service releases, bug fixes, workarounds, and service packs for SAM 2020.2 will no longer be actively supported by SolarWinds. November 18, 2023: End-of-Life (EoL) – SolarWinds will no longer provide technical support for SAM 2020.2.

See the End of Life Policy for information about SolarWinds product life cycle phases. To see EoL dates for earlier SAM versions, see SAM release history.

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