Documentation forWeb Help Desk
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Integrate SolarWinds Observability Self-Hosted alerts with Web Help Desk

Web Help Desk integrates with the following SolarWinds Observability Self-Hosted modules:

  • Network Configuration Manager (NCM)
  • Network Performance Monitor (NPM)
  • Server and Application Monitor (SAM)

Using a communication link (or SolarWinds connection) between Web Help Desk and a supported SolarWinds Observability Self-Hosted module, Web Help Desk can generate help desk tickets that respond to monitored events occurring in your corporate enterprise, such as a failed hard drive or a change in server health.

After you configure a SolarWinds Observability Self-Hosted connection in Web Help Desk and a shared alert is triggered (for example, a SolarWinds-monitored network node failed for any reason), SolarWinds Observability Self-Hosted sends Web Help Desk an HTTP request to create an alert-based ticket. You can configure Web Help Desk to receive all or only specific alerts to generate a corresponding ticket that addresses the issue described in the alert.

Integrating Web Help Desk with your SolarWinds Observability Self-Hosted modules helps you ensure that all monitored alerts are addressed in a timely manner. If your monitored servers and applications are located in a remote area or you have limited staff to monitor your corporate enterprise, Web Help Desk can automatically route the issue to the appropriate tech who can address the problem in the least amount of time.

Techs must have administrator privileges to configure SolarWinds Observability Self-Hosted alert integration.

When you upgrade SolarWinds Observability Self-Hosted to the next release, recreate the integration alert in the SolarWinds Platform Web Console. The upgrade procedure deactivates the alert, preventing Web Help Desk from receiving the alert and generating an alert ticket.

To set up integration, see the following topics.