Documentation forUser Device Tracker
Monitoring users, devices, and ports is a key capability of Hybrid Cloud Observability and is also available in a standalone module, User Device Tracker (UDT). Hybrid Cloud Observability and UDT are built on the self-hosted SolarWinds Platform.

UDT 2023.4 release notes

Release date: November 1, 2023

Here's what's new in User Device Tracker 2023.4.

User Device Tracker runs on the SolarWinds Platform.

Learn more

New features and improvements in UDT 2023.4

User Device Tracker 2023.4 includes the new features in version 2023.4 of the SolarWinds Platform. For more information, see the SolarWinds Platform 2023.4 Release Notes.

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Fixes

For information about new features and fixes in the SolarWinds Platform, see the SolarWinds Platform 2023.4 Release Notes.

Case number Description
01382411 The Ethernet Ports Used Over Time now shows data for the selected time period instead of only the data for the current day.
01361966

When a wireless node is discovered with UDT port monitoring enabled and devices from the node are added to the Watchlist, the Watchlist widget no longer displays type conversion errors such as:

Conversion failed when converting the nvarchar value 'Vanguard_WLC' to data type int.

00814339 The Port Details widget now displays the MAC address, IP address, or Hostname for all devices.
00570890, 00582046, 00717223 The All User Log Ins widget displays data about the currently open endpoint, not the first endpoint that was opened.
01314714, 01333769, 01351695, 01365630, 01365850, 01382555, 01398156, 01412701, 01420009, 01426518, 01436135 The Port Details widget displays IP addresses even if the VLAN port is not monitored.*

*This fix was added after the RC release.

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Installation or upgrade

For new installations, you can download the installation file from the product page on https://www.solarwinds.com or from the Customer Portal. For more information, see Get the installer.

For upgrades, go to Settings > My Deployment to initiate the upgrade. The SolarWinds Installer upgrades your entire deployment (all SolarWinds Platform products and any scalability engines).

For more information, see the SolarWinds Platform Product Installation and Upgrade Guide.

If you are on a version earlier than UDT 2020.2.6, first upgrade to 2020.2.6 and then upgrade to 2023.4. Before upgrading, see Considerations for upgrading from the Orion Platform to the SolarWinds Platform.

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End of life

For modules based on Orion Platform 2020.2.6 and earlier, SolarWinds has announced end-of-life plans. As always, SolarWinds recommends you upgrade to the latest version of your products at your earliest convenience.

Version EoL Announcement EoE Effective Date EoL Effective Date
2020.2.6 April 18, 2023:

End-of-Life (EoL) announcement - Customers on User Device Tracker 2020.2.6 should begin transitioning to the latest version of User Device Tracker.

May 18, 2023:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2020.2.6 will no longer be supported by SolarWinds.

May 18, 2024:

End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2020.2.6.
2020.2.5 January 18, 2023:

End-of-Life (EoL) announcement - Customers on User Device Tracker 2020.2.5 should begin transitioning to the latest version of User Device Tracker.

February 17, 2023:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2020.2.5 will no longer be supported by SolarWinds.

February 17, 2024:

End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2020.2.5.
2020.2.4 October 19, 2022:

End-of-Life (EoL) announcement - Customers on User Device Tracker 2020.2.4 should begin transitioning to the latest version of User Device Tracker.

November 18, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2020.2.4 will no longer be supported by SolarWinds.

November 18, 2023:

End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2020.2.4.
2020.2.1 October 19, 2022:

End-of-Life (EoL) announcement - Customers on User Device Tracker 2020.2.1 should begin transitioning to the latest version of User Device Tracker.

November 18, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2020.2.1 will no longer be supported by SolarWinds.

November 18, 2023:

End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2020.2.1.
2020.2 October 19, 2022:

End-of-Life (EoL) announcement - Customers on User Device Tracker 2020.2 should begin transitioning to the latest version of User Device Tracker.

November 18, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for User Device Tracker 2020.2 will no longer be supported by SolarWinds.

November 18, 2023:

End-of-Life - SolarWinds will no longer provide technical support for User Device Tracker 2020.2.

See the End of Life Policy for information about SolarWinds product life cycle phases. To see EoL dates for earlier UDT versions, see UDT release history.

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Legal notices

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