Port requirements for Web Help Desk
Web Help Desk provides communication ports for the following resources:
Web Help Desk interfaces
The following table lists the Web Help Desk ports for secure and non-secure interface traffic.
| Port | Type | Description |
|---|---|---|
| 80 | TCP | Non-secure traffic from the Web Help Desk Console (VA) |
| 135 | TCP | Asset Discovery using Windows Management Instrumentation (WMI) |
| 389 | TCP | Non-secure traffic from the Web Help Desk server to a designated server (usually a domain controller) for use with the Directory Service tool (LDAP and Active Directory) |
| 443 | TCP | Secure traffic from the Web Help Desk Console |
| 8081 | TCP | Non-secure traffic from the Web Help Desk Console (Windows, Linux and OSX) |
| 8443 | TCP | (Default) Secure traffic from the Web Help Desk Administrator Console (Windows, Linux and OS X) |
| 17778 | TCP | Communications from the SolarWinds Orion server (Orion integration only) |
| 61616 | TCP | Web Help Desk Discovery engine (JMS queue port) |
Databases
The following table lists the Web Help Desk ports for external and embedded database communications.
| Port | Type | Description |
|---|---|---|
| 1433 | TCP |
Communications with a Microsoft SQL external database, including:
|
| 3306 | TCP | External MySQL database |
| 5432 | TCP | Communication with an External PostgreSQL database |
| 20293 | TCP | Communications with an embedded PostgreSQL database |
The following table lists the Web Help Desk ports for email traffic.
| Port | Type | Description |
|---|---|---|
| 25 | TCP | Traffic from the Web Help Desk server to your email server for automated email notifications |
| 80 | TCP | Non-secure connection with Microsoft Exchange Web Services (EWS) |
| 110 | TCP | Non-secure traffic with the POP3 mail server |
| 143 | TCP | Non-secure traffic with the Internet Message Access Protocol (IMAP) mail server |
| 443 | TCP | Secure traffic with EWS |
| 993 | TCP | Secure traffic with the IMAP mail server |
| 995 | TCP | Secure traffic with the POP3 mail server |
LDAP and Active Directory
The following table lists the Web Help Desk ports for Lightweight Directory Access Protocol / Active Directory (LDAP / AD).
| Port | Type | Description |
|---|---|---|
| 389 | TCP | Traffic from the Web Help Desk server to a designated server (usually a domain controller) for use with the Directory Service tool (LDAP and Active Directory) |
| 636 | TCP | Secure traffic from the Web Help Desk server to a designated server (usually a domain controller) for use with the Directory Service tool (LDAP and Active Directory) |
Asset Discovery
The following table lists the Web Help Desk ports for Asset Recovery.
| Port | Type | Description |
|---|---|---|
| 135 | TCP | Asset Discovery using WMI (WMI calls uses port 135 and then chooses a random port for further communication) |
| 1521 | TCP | Communication with the Oracle Java Database Connectivity (JDBC) connector for asset discovery |
| 3306 | TCP | Communication with the MySQL external database, LANrev, and Casper 8 and lower |
| 4445 | TCP | Remote log server reader |
| 5433 | TCP | Communication with Apple Remote 3.2 for asset discovery |
| 7100 | TCP | Communications with a Sybase database for asset discovery |
Configure firewalls for data traffic
Firewalls between any two points of communication must have the requisite ports open to inbound or outbound traffic according to the relative direction of the communication traffic.
For additional port information, see: