Documentation forWeb Help Desk
Thinking of upgrading to the cloud? Learn more about migrating from Web Help Desk to Service Desk.

WHD licensing model

The SolarWinds WHD license uses a tiered structure based on the number of seats (or technicians) in your help desk operations, and not end users.

The available license tiers include:

  • 1 to 5
  • 6 to 10
  • 11 to 20
  • 21 to 30
  • 31 to 40
  • 41 to 50
  • 51 to 75
  • 76 to 100
  • 100+

Purchase a license

You can request a quote or purchase a license by contacting SolarWinds Sales. After your order is processed, you will receive an email with your SolarWinds customer ID (SWID) and password, along with your invoice (if purchased directly).

License types

WHD supports subscription (or term-based) licenses. When a license type expires, the application only supports one technician.

You can upgrade to a larger license tier as you increase the number of techs. Contact SolarWinds Sales for details.

See Flexible Licensing Options for details about subscription licensing for selected SolarWinds products.

Review the license settings

  1. Log in to WHD as an administrator.

  2. Click Setup > General > Licenses.

  3. Review the information in the License Settings window.

    Setting Description
    License To

    Displays the name assigned to your WHD license.

    If you do not apply a license key within the 14-day trial period, all tech seats are deactivated.

    Click the padlock icon to edit your license.

    Enable Automatic License Update

    Automatically updates your existing license when a newer license is available in the Customer Portal.

    Select the checkbox to enable this option.

    Tech Licensing

    Lists the active tech accounts in your deployment.

    If you have more tech accounts than your license allows, deselect the active techs or upgrade your license.

  4. Make any needed changes, and then click Save.