Configure tech access
After you install and configure DameWare MRC on the tech computer systems, open Web Help Desk and configure access for each tech who needs DameWare MRC access.
- Click Setup and select Techs > Techs.
- In the Tech Name column, click the tech that requires DameWare MRC access.
- In the Account Info tab, click to enter edit mode.
Scroll down to Asset Setup and select the Enable DameWare Links check box.
- Click Save.
- Repeat step 3 through step 5 for each additional tech who needs access.