Start and Stop Web Help Desk Services

When you install or update certain features in your Web Help Desk deployment, you must stop and restart the Web Help Desk Services in your operating system to enable these features. The following sections describe how to start and stop Web Help Desk Services in each supported operating system.

Make sure you are logged in to your Web Help Desk system as an Administrator.

Microsoft Windows Server

To Start Web Help Desk Services, do one of the following:

  • Using the Start Menu options, right-click Start Web Help Desk and select Run as Administrator.
  • Navigate to your <WebHelpDesk><helpdeskmanager> directory, right click whd_start.bat, and select Run as Administrator.
  • Run the following commands in a command prompt (if Web Help Desk is installed in the default location):

    cd C:\Program Files\WebHelpDesk

    cd C:\Program Files\helpdeskmanager

    whd start

To Stop Web Help Desk Services, do one of the following:

  • Using the Start Menu options, right-click Stop Web Help Desk and select Run as Administrator.
  • Navigate to your <WebHelpDesk><helpdeskmanager> directory, right-click whd_stop.bat and select Run as Administrator.
  • Run the following commands in a command prompt (if Web Help Desk is installed in the default location):

    cd C:\Program Files\WebHelpDesk

    cd C:\Program Files\helpdeskmanager

    whd stop

Apple OS X

To Start Web Help Desk Services, navigate to /Applications/WebHelpDesk/Applications/helpdeskmanager and click Start Web Help Desk or run the following commands in a terminal window:

cd /Library/WebHelpDesk

cd /Library/helpdeskmanager

./whd start

To Stop Web Help Desk Services, navigate to /Applications/WebHelpDesk/Applications/helpdeskmanager and click Stop Web Help Desk or run the following commands in a terminal window:

cd /Library/WebHelpDesk

cd /Library/helpdeskmanager

./whd stop

Linux

The following procedures apply to RPM installations.

To Start Web Help Desk Services, run the following commands in a terminal window:

cd /usr/local/webhelpdesk/

cd /usr/local/helpdeskmanager/

sudo ./whd start

To Stop Web Help Desk Services, run the following commands in a terminal window:

cd /usr/local/webhelpdesk/

cd /usr/local/helpdeskmanager/

sudo ./whd stop