To use Apple Remote Desktop (ARD) 3.2, enable and configure the ARD PostgreSQL database to allow network connections. Web Help Desk provides a setup script to create the configurations for you. When completed, scan all assets that must be included in Web Help Desk and then run a System Overview report in ARD. The System Overview Report option exports the asset data to the ARD PostgreSQL database.
WHDRemoteDesktopBridge.dmgfrom the SolarWinds Downloads site.
- Run the bridge installer on the Web Help Desk server.
- Install Apple Remote Desktop on the discovery database server.
Start Apple Remote Desktop and ensure it is scanning for computer systems.
Configure ARD for TCP/IP access.
- The Remote Desktop is started before you configure the database for TCP/IP access.
- You record the Apple script connection settings. The Apple script configures the ARD database to enable TCP/IP access, and then displays your database connection information. Record these connection settings, as you must add them to Web Help Desk.
- Open Remote Desktop and select the systems to import.
- Navigate to Report > System Overview and click Run to run a System Overview Report.
- In Web Help Desk, click Setup > Assets > Discovery Connections.
- Click New.
- In the Connection Name field, enter a name for this connection.
- Complete the remaining fields as required. See the tooltips for more information.
- Click the Attribute Mapping tab.
- Click Edit.
- Map the desired custom asset fields. The Asset attributes are different for each discovery tool, mapping directly to the values in the discovery tool’s database.
- Click Save.
- Click Assets > Search Assets to view your imported assets.
ARD does not remove systems from the database when they are no longer included in a System Overview report. Remove any retired assets from ARD before synchronizing with Web Help Desk.