Define assetsDefine devices

Assets are the Client-owned software and hardware that Techs work with. Web Help Desk tracks assets by properties such as:

  • Location
  • Type
  • Status
  • Owner
  • Serial Number
  • Model and Manufacturer
  • Warranty Dates
  • Lease Types
  • Relationship to Other Assets
  • Ticket History
  • Purchase Orders

Because Clients usually have large numbers of Assets, and Assets have a large number of properties associated with each one, assets are not typically entered manually. Web Help Desk includes an extensive selection of asset import and discovery options. These options include interfaces to:

  • LANrev Absolute Manager
  • Apple Remote Desktop
  • JAMF Casper
  • Lansweeper
  • Microsoft Systems Management Server / Systems Center Configuration Manager
  • Spreadsheet import
  • CSV or TSV imports

See Import data for details on how to import Asset Data. For information about configuring connections to import asset data, see Discover assets.