Required domains and URLS
On this page
Introduction
Service Desk utilizes several domains and URLs to perform various functions, such as loading its features, generating reports, and monitoring. It is important that your network administrators allow these domains in your organization for Service Desk to work properly.
List of required domains
| Domain | Information | Must open | Used in Portal |
|---|---|---|---|
| *.samanage.com | Application | Yes | Yes |
| *.pubnub.com | Data reports and push notifications | Yes | No |
| *.pubnubapi.com | Data reports and push notifications | Yes | No |
| s3.amazonaws.com | Web hosting | Yes | No |
| s3.us-east-1.amazonaws.com | Web hosting: US Data Center | Yes | No |
| s3.eu-west-1.amazonaws.com | Web hosting: EU Data Center | Yes | No |
| www.google-analytics.com | Analytics tool | Nice to have | Yes |
| stats.g.doubleclick.net | Analytics tool | Nice to have | Yes |
| cdn.segment.com | Analytics tool | Nice to have | Yes |
| api.segment.io | Analytics tool | Nice to have | No |
| api.mixpanel.com | Analytics tool | Nice to have | No |
| cdn.mxpnl.com | Analytics tool | Nice to have | Yes |
| js-agent.newrelic.com | Monitoring tool | Nice to have | Yes |
| bam.nr-data.net | Monitoring tool | Nice to have | Yes |
| swvaus.us.dryicelucy.ai | Virtual Agent: US Data Center | Nice to have | Yes |
| swvaeu.eu.dryicelucy.ai | Virtual Agent: EU Data Center | Nice to have | Yes |
| www.dropbox.com | Uploading attachments via Dropbox | Nice to have | Yes |