Documentation forServer & Application Monitor
Monitoring your applications and environment is a key capability of Hybrid Cloud Observability and is also available in a standalone module, Server & Application Monitor (SAM). Hybrid Cloud Observability and SAM are built on the self-hosted SolarWinds Platform.

Troubleshoot SAM issues and errors

If you encounters issues while using SAM, review SAM online help first. It contains content from all SAM-specific guides in the SolarWinds Success Center, plus product tips. To find troubleshooting-specific topics in online help, type Troubleshoot in the Search bar, and then press Enter.

You can also access troubleshooting articles from the main page of the Success Center. Search for the product name, version number, text from error codes or messages, and the general issue you found.

To determine which version of SAM you're using, examine the bottom of the SolarWinds Platform Web Console.

If you're not using the latest version of SAM, we recommend upgrading.

For additional troubleshooting details: