Documentation forServer & Application Monitor
Monitoring your applications and environment is a key capability of Hybrid Cloud Observability and is also available in a standalone module, Server & Application Monitor (SAM). Hybrid Cloud Observability and SAM are built on the self-hosted SolarWinds Platform.

Exchange 2010 Client Access Role Counters (Advanced)

This SAM application monitor template contains advanced performance and statistics counters for monitoring the Exchange Client Access Role. Some counters may require manual configuration, such as setting up installation-specific instances and correcting thresholds for the client’s environment. Use this template in addition to the Exchange 2007 — 2010 Client Access Role Services and Counters (Basic) template.


RPC and WMI access to the Exchange server.


Windows Administrator on target server.

Component monitors

RPC Operations/sec

Shows the rate at which RPC operations occur, per second.

Referral RPC Requests Average Latency

This is Exchange 2010 address book service counter. Shows the average time, in ms, that referral requests took to complete during the sampling period.

Should be below 1,000 ms.

Requests - Average Response Time

Shows the average time (in ms) the Exchange Control Panel took to respond to a request during the sampling period.

The average should be under 6,000 ms.

ActiveSync: Requests/sec

Shows the number of HTTP requests received from the client via ASP.NET per second.

Determines the current Exchange ActiveSync request rate.

OWA: Current Unique Users

Shows the number of unique users currently logged on to Outlook Web App. This value monitors the number of unique active user sessions, so that users are only removed from this counter after they log off or their session times out.

Determines current user load.

OWA: Requests/sec

Shows the number of requests handled by Outlook Web App per second.

Determines current user load.

Web Service: Current Connections

Shows the current number of connections established with the Web service.

Determines current user load.

Requests - Activations/sec

Shows the number of requests activated per second in the Exchange Control Panel.

Connection Count

This is RPC Client Access load counter. Shows the total number of client connections maintained.

NSPI Connections Current

This is Exchange Address Book load counter. Shows the number of NSPI clients currently connected to the server.

NSPI RPC Requests/sec

This is Exchange Address Book load counter. Shows the rate at which NSPI requests occur each second.