Latest release: SWSD April 2020
Getting Started Guide
Deployment and configuration information to quickly get your new product in place.
Beyond the Getting Started Guide, learn how to use all of the features.
New to SaaS?
SolarWinds Service desk is a SaaS solution.
A modern IT service management (ITSM) solution to eliminate barriers to employee support services. The key features include:
- Incident management - Consolidates, manages, and prioritizes incoming tickets.
- Service catalog - Standardizes service request and fulfillment processes.
- Fully integrated IT asset management - Compiles hardware, software, POs, and more.
- Service portal - Provides users a single place to submit tickets and requests.
Did you know?
We have moved our documentation from the samanage website. Welcome to the new Success Center.