Documentation forSolarWinds Platform

Changing Between 32-bit and 64-bit Polling Methods

This SolarWinds Platform topic applies only to SolarWinds SAM.

Using AppInsight applications with 32-bit polling on 64-bit computers via an agent may prevent certain performance counters from collecting information and should be changed to 64-bit polling.

To make this change at the application level, take the following steps:

  1. Navigate to Home > Applications > Select an AppInsight Application.
  2. Click Edit Application Monitor.
  1. Expand Advanced, and then click Override Template.
  2. In the Platform to run polling job field, change the value to x64.
  3. When done, click Submit.

To make this change at the template level, take the following steps:

  1. Navigate to Settings > SAM Settings > Manage Templates.
  2. Select an AppInsight application and click Edit.
  3. Expand Advanced, and in the Platform to run polling job field, change the value to x64.

  4. When done, click Submit.