Google Chat

You can use this guide to integrate with Google Chat.

Prerequisites

• Only the Account Owner and Users with the Manage Extensions permission will be able to enable, disable and manage Extensions in Incident Response

Enabling Google Chat Extension

1. Navigate to Settings and select the Extensions tab from the left navigation sidebar

2. Move over to the Google Chat extension and click on Integrate



3. Copy the Integration Key shown

Configuration in Google Hangouts

1. Move over to your Google Chat account and select the space in which you want to install the bot.

2. Type Incident Response, and add the Incident Response BOT from the options



3. In order to integrate this chat space with your Incident Response Organization, send the Incident Response BOT a message in the following format

@Squadcast connect <your integration key>

Add the copied integration key in the <your integration key> space.

That’s it! Your Google Chat extension integration is now good to go.

Here’s how the Incident Details are shown in Google Chat.

You can click on View On Squadcast to take you straight to the Incident Details page of that incident.