Send DPA alert notifications to a third-party notification service through SolarWinds Observability SaaS

Some organizations use third-party notification services, such as PagerDuty and ServiceNow, to view alerts from multiple monitoring tools in one place. When you connect DPA to SolarWinds Observability SaaS with Platform Connect, you can choose to send DPA alert notifications to notification services that are configured in SolarWinds Observability SaaS. Currently, DPA supports sending alert notifications to PagerDuty and ServiceNow.

See the following sections:

Enable SolarWinds Notification Services in DPA

If Platform Connect is not configured

If DPA is not yet connected to SolarWinds Observability SaaS through Platform Connect:

1. See Connect DPA to SolarWinds Observability SaaS with Platform Connect to configured the connection.

   After the connection is configured, the Platform Connect Settings page opens.

2. Click the button to enable SolarWinds Notification Services.

   

If Platform Connect is configured

If DPA is already connected to SolarWinds Observability SaaS through Platform Connect:

1. Log in to DPA as an administrator.

2. From the DPA menu in the upper-right corner, click Options.

3. Under Administration > Configuration, click Platform Connect.

   The Manage Platform Connect Service page opens.

4. Click the button to enable SolarWinds Notification Services.

   

Configure a connection service in SolarWinds Observability SaaS

If you have not done so already, set up a PagerDuty or ServiceNow integration in SolarWinds Observability SaaS. For details, see Notification Services settings.

Create a contact to send notifications to a notification service

When you create an alert definition and select this contact to receive notifications, the notifications are sent to the associated notification service.

1. Log in to DPA using an account with administrator privileges.

2. From the DPA menu in the upper-right corner, click Options.

3. Under Administration > Users & Contacts, click Contact Management.

4. On the Contact management page, click Create contact.

   If any contacts are selected, the Create contact button is not displayed.

5. Under Contact type, select SolarWinds Notification Services.

6. Enter a name and, optionally, a description.

7. Under Notification Services Channel Name, select the name associated with the notification service you want to send notifications to.

   

8. To test the configuration, click Send Test Notification and verify that the test was sent to the notification service.

9. (Optional) Add the contact to one or more groups.

   1. Click the down-arrow under Assign contact to groups.

   2. Click a group name to select the group.

      The group is shown in the Assign contacts to groups box.

   3. Repeat these steps to add the contact to more groups.

      

10. Click Create.

    The contact is added to the list of contacts.

Map an alert definition to the contact

When you create an alert definition, select the contact you created in the previous section from the Select a recipient drop-down menu. When an alert is triggered at the associated alert level, DPA sends notifications to the notification service.

Indication that the notification was forwarded

To confirm that an alert notification was forwarded to ServiceNow or PagerDuty, view the alert history.

1. From the DPA menu in the upper-right corner, click Alerts.

   The Current alert status page shows information about DPA alerts that are currently active.

2. Click the name of the alert. The Alert details page opens.

3. Scroll down to the History of this alert on this database instance page.

   A PagerDuty or ServiceNow icon is displayed for notifications that were forwarded to a notification service.

   

Stop sending DPA alert notifications

If you want DPA to stop sending notifications to SolarWinds Observability SaaS, disable the connection between DPA and SolarWinds Observability SaaS.

1. Log in to DPA as an administrator.

2. From the DPA menu in the upper-right corner, click Options.

3. Under Administration > Configuration, click Platform Connect.

   The Manage Platform Connect Service page opens.

4. Click the green SolarWinds Notification Services button to deselect it.

   The button turns dark gray, and a message informs you that the service is disabled.