Acknowledge or unacknowledge a DPA alert

After an alert is triggered, you can acknowledge it to indicate that the appropriate people are aware of the issue and it is being addressed. Acknowledging an alert prevents DPA from sending further notifications for that triggered alert.

If the alert status returns to Normal and then the alert is triggered again, DPA sends a new notification.

DPA automatically records when the alert was acknowledged and the account that acknowledged it. You can also add notes that other users can read. In addition to preventing further notifications, acknowledging an alert can provide an audit trail, help DBAs focus on alerts that still require attention, and prevent multiple people from working on the same issue.

If you acknowledge an alert in error, or if the situation changes, you can unacknowledge the alert. When an alert is unacknowledged, DPA begins sending notifications again based on the specified notification policy.

Determine if an alert has been acknowledged and view notes

On the DPA menu, click Alerts to open the Current alert status page. This page shows information about each DPA alert that is currently triggered. Acknowledged alerts are labeled.

To quickly find acknowledged or unacknowledged alerts, apply one of the Acknowledgement filters.

Hover over the Acknowledged label to see when it was acknowledged, what user account acknowledged it, and any notes.

If you click the alert title to open the Alert details page, the Acknowledged by field shows when the alert was acknowledged and what user account acknowledged it. Hover over the text or the notes icon to display any notes.

Acknowledge an alert

You can acknowledge an alert from the Current alert status page or the Alert details page.

If the alert status is currently Normal, the options to acknowledge the alert are not shown. You can acknowledge an alert only if the status is not Normal.

• From the Current alert status page:

  1. Click the vertical ellipsis () on the alert row, and choose Acknowledge alert.

     The Acknowledge alert dialog box opens.

  2. Enter a note (optional), and then click Acknowledge.

• From the Alert details page:

  1. In the Current status details pane, click Acknowledge.

     The Acknowledge alert dialog box opens.

  2. Enter a note (optional), and then click Acknowledge.

Unacknowledge an alert

After an alert has been acknowledged, you can unacknowledge it from the Current alert status page or the Alert details page.

• From the Current alert status page:

  1. Click the vertical ellipsis () on the alert row, and choose Unacknowledge alert.

     The Unacknowledge alert dialog box opens.

  2. Enter a note (optional), and then click Unacknowledge.

• From the Alert details page:

  1. In the Current status details pane, click the Unacknowledge alert icon () to the right of the acknowledgment information.

     The Unacknowledge alert dialog box opens.

  2. Enter a note (optional), and then click Unacknowledge.