Manage your platform connection

After you complete onboarding, use these procedures if your SolarWinds Observability Self-Hosted service account credentials change, or if you need to disconnect and reconnect Avior to a different server.

Update your connection credentials

If your SolarWinds Observability Self-Hosted service account credentials change, you don't need to repeat onboarding.

1. In Avior, click Integrations and click View Details for your SolarWinds Observability Self-Hosted integration.

2. Enter your changed credentials and click Verify Connection.

3. When you have confirmed the credentials, click Update & Reconnect to complete your changes.

Reconfigure the connection

If an issue requires you to repeat onboarding or connect Avior to a different SolarWinds Observability Self-Hosted server, remove the existing Platform Connect Plugin and agent before onboarding again.

Uninstall the Platform Connect Plugin used for Avior. Don't uninstall the UAMS Client from your SolarWinds Observability Self-Hosted server.

1. Uninstall the Platform Connect Plugin from its server:

   • On Windows, use Apps & features or Programs and Features. Find SolarWinds UAMS Client and uninstall it.

   • On a Debian‑based Linux distribution, run this command.

     sudo apt remove uamsclient

     For other distributions, use the appropriate package manager.

2. In Avior, click Integrations ().

3. In the Platform Connect Plugins section, find the server where you installed the plugin, and click the Remove button.

4. Review the prompt and click Yes, Remove & Reset to Onboarding.

   Removing the plugin disables the integration.

   What happens when you remove the plugin and disable the organization?

   • All users in this organization must go through onboarding again.

   • An administrator must reinstall the connector plugin.

   • Each user must re-enter their credentials the next time they log in.

5. Repeat the onboarding procedure.