Upgrade from an unsupported version
|1. Back up your data.||
|2. Check your databases.||
If you are upgrading from an embedded FrontBase database, ensure that:
The WHD 12.0.0 upgrade converts your embedded FrontBase database to an embedded PostgreSQL database. No additional database conversions are required.
If you are upgrading from an external FrontBase, OpenBase, or Oracle database, you must manually migrate your data to the embedded PostgreSQL database.
Use a migration tool that migrates your data to a supported database (such as PostgreSQL, MySQL, or SQL Server). Use caution when choosing target data types to use in one of the supported databases. If WHD does not support the data type, you may experience unexpected results when upgrading to the latest version.
See the following articles for details:
If you are upgrading from a MySQL or Microsoft SQL database, ensure that WHD supports your version of MySQL or Microsoft SQL Server. See Database requirements for specific details.
3. Install a JDBC driver
If you are connecting to a MySQL database (such as that used by certain asset discovery connections), manually install the MySQL JDBC driver. To ensure compliance with MySQL licensing restrictions, the MySQL JDBC driver is no longer bundled with Web Help Desk.
You can download the JDBC driver from the Oracle website.
|4. Download the software installer.||Contact Support for a copy of WHD 12.0.|
|5. Stop WHD.||
Navigate to the
|6. Run the installer.||
|7. Start WHD.||Navigate to the