Configure the general options

The General Options screen allows you to define how Web Help Desk presents information to clients and techs. You can define how much information a client or tech can view, but you cannot filter dashboard data for administrators.

A basic Web Help Desk deployment does not require any changes to the default settings. However, you can customize the general options for your environment. For example, you can force your deployment to use a secure HTTPS port or include direct contact information in your client emails.

Limiting the amount of data displayed in search results or the dashboard can increase system performance.

  1. In the toolbar, click Setup > General > Options.
  2. Complete the fields and selections as required, and then click Save.
    Click the tooltips for specific information about each option.

  3. Click Save.