Uninstall WHD

You may need to uninstall WHD to reinstall for resolving issues or to move to a new server during a migration.

Prior to uninstalling, SolarWinds recommends the following preparation:

  1. Back up the existing database.

    To preserve your data, back up your database. If you need help with backups, check your vendor's site for documentation and instructions.

    If you have your database on a VM, create a snapshot or copy of your VM.

    If you need software to perform backups and maintenance for Microsoft SQL databases, you can install SQL Management Studio Express for your specific version of Microsoft SQL on your database server.

    Use one of the following links to download the installation:

  2. Back up the product folders.

    Create copies and backups of your product folders. You may have customizations in these folders specific to your installations.

Uninstall WHD from a Windows server

  1. Remove the product licenses.
    1. Log in to the WHD Console as an administrator.
    2. Click Setup > General > License.
    3. In License Settings, click the padlock.
    4. Click Deactivate.

      This removes the license activation and server assignment. With the license deactivated, it is parked and available, but unused.

  2. Uninstall WHD.
    1. Navigate to Windows Control Panel > Programs and Features.
    2. Right-click WHD and click Uninstall.
  3. Delete WHD.

    Delete all files from the following location:

    C:\Program Files\WebHelpDesk

    If you installed WHD on a different domain, go to that location instead of your C:\ drive.

  4. Restart and reinstall.

    Restart the server. You can reinstall WHD using the procedures in this guide.