Uninstall Web Help Desk
You may need to uninstall Web Help Desk to reinstall for resolving issues or to move to a new server during a migration.
Prior to uninstalling, SolarWinds recommends the following preparation:
|Backup the existing database||
To preserve your data, back up your database. If you need help with backups, check your vendor's site for documentation and instructions.
If you have your database on a VM, create a snapshot or copy of your VM.
If you need software to perform backups and maintenance for Microsoft SQL databases, you can install SQL Management Studio Express for your specific version of Microsoft SQL on your database server.
Use one of the following links to download the installation:
|Backup product folders||Create copies and backups of your product folders. You may have customizations in these folders specific to your installations.|
To remove Web Help Desk from a server, complete the following steps:
|1. Remove product licenses||
Follow these steps to remove the Web Help Desk product license.
|2. Uninstall Web Help Desk||
|3. Delete the Web Help Desk folder||
Delete files from the following location to fully clear all files:
If you installed to a different domain, look on that location instead of C:\.
|4. Restart and reinstall||Restart the server. You can reinstall Web Help Desk following this guide.|