Apply basic formatting

Basic markup follows a simple structure:

  • Simple tags: [tag]something[/tag]
  • Simple parameterized tags: [tag=value]something[/tag]
  • Complex parameterized tags: [tag value1="xxx" value2="yyy"]something[/tag]

The following table lists the tags supported by Web Help Desk:

Tag Description
[i]italics[/i] Formats the text in italics.
[b]bold[/b] Formats the text in bold.
[u]underscored[/u] Underlines the text.
[faq id=number] Provides a link to an existing FAQ.
[quote]Text[/quote] Adds a quote to your text.
[quote=Author]Text[/quote] Adds a quote from a specific author.
[code]your code here[/code]

Embeds your code in one line of text.

[list][*]First item [*]Second item[/list]

Creates a list using your defined symbols.

Do not add any line breaks between the [list] and [/list] tags.

[img]URL[/img] Adds a hypertext link to an image.
[email]address[/email] Adds a link to an email address.
[email=address]Text[/email] Adds a predefined email address.
[google]key words[/google] Adds Google keywords.
[google=key words]Text[/google] Adds predefined Google keywords.
[color=name]Text[/color] Adds HTML color names.
[size=number of pixels]Text[/size]

Defines the text size by specific number of pixels.

The maximum value is 38 pixels.

You can also use the following HTML tags with BBCode tags:

  • <li>
  • <ul>
  • <ol>
  • <font>
  • <br />
  • <p>
  • <pre>
  • <center>
  • <faq>
  • <hr>
  • <strong>

You can implement BBCode in many areas, such as ticket subjects, request details, notes, and custom field descriptions.

Most ticket fields support BBCode, but some fields (such as secondary email fields in your account details) do not support these fields. Be sure to test the code prior to implementation.