Move tickets to another tech account
When techs leave your organization, you can merge their tickets to another tech account. This ensures that all tickets are addressed and resolved in a timely manner.
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Log in to Web Help Desk.
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Click Tickets in the toolbar.
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Click the Search Tickets tab.
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In the Basic Search tab, click the Tech drop-down menu and select the tech account that contains the tickets you want to merge to another account.
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Select any additional options to narrow your search (if required), and then click Search.
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In the ticket list, select the checkbox next to each ticket you want to merge to another account.
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Scroll down to Bulk Action and click +.
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Under Ticket Details, click the Assigned Tech drop-down menu and select the tech who will be responsible for the selected tickets.
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Select any additional options as required. Otherwise, accept all existing options to maintain the current ticket status.
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Click Save.