Configure the look and feel
The Look and Feel screen allows you to configure your Web Help Desk screen with style sheets and logos. By applying a style sheet to your deployment, you can render your Log In screen and the client interface with your corporate branding.
Add your company logo
-
Locate a PNG or GIF image file for your logo.
For the classic style sheet (CSS), the image should be 259 x 61 pixels. Otherwise, the image height should be 70 pixels or less.
- Log in to the Web Help Desk Admin Console as an administrator.
-
Click Setup > General > Look and Feel.
The Look and Feel page displays.
-
Click Clear to remove the default logo.
The Add File button displays in the Logo field.
- Click Add File and select the logo image file.
-
Click Save.
Your company logo displays in the Logo field.
Install and apply a new style sheet template
-
Download your style sheet template.
The Web Help Desk Product Forum on THWACK contains additional CSS templates you can use in your deployment. Click Content Exchange > CSS Gallery to access the templates.
- Copy the content of the zipped CSS file into the clipboard.
-
In the Client Style Sheet row, select Custom and click Edit CSS to open the CSS editor.
-
Remove any existing content in the editor (if available).
- Paste the template from the clipboard.
- Select Replace Default CSS and Compress.
- Click Update to refresh the panel with parameters from the new template.
-
Review the new style sheet implementation at the bottom of the page.
-
Adjust the template Header, Help Desk Name, and Button Bar color, size, and spacing parameters to suit your needs.
- Click Save to activate the new style sheet.