Documentation forServer & Application Monitor

SolarWinds Service Desk Incidents and Problems API poller template

Use this API Poller template to monitor SolarWinds Service Desk counters, including incidents, risks, problems, and purchase orders.

Prerequisites

  • API Key Authentication credentials are configured.

Notes

  • Default thresholds are not set for this template.
  • For reference, see Service Desk documentation.
  • Here is an API request example:
    https://api.samanage.com/incidents.json?per_page=100&state=new

Available metrics

All incidents (max 100)

The number of all helpdesk incidents (up to 100 incidents).

Unit: Count

All high severity risks (max 100)

The number of risks (up to 100) with a High severity level.

Unit: Count

All purchase orders (max 100)

The number of purchase orders (up to 100 orders).

Unit: Count

All problems (max 100)

The number of problems (up to 100).

Unit: Count