SolarWinds Service Desk Incidents and Problems API poller template
Use this API Poller template to monitor SolarWinds Service Desk counters, including incidents, risks, problems, and purchase orders.
- API Key Authentication credentials are configured.
- Default thresholds are not set for this template.
- For reference, see Service Desk documentation.
- Here is an API request example:
All incidents (max 100)
The number of all helpdesk incidents (up to 100 incidents).
All high severity risks (max 100)
The number of risks (up to 100) with a High severity level.
All purchase orders (max 100)
The number of purchase orders (up to 100 orders).
All problems (max 100)
The number of problems (up to 100).