VoIP Search Page

The Search VoIP Calls page allows you to search through all calls recorded by VoIP and Network Quality Manager. Search results display high level information and statistics per call. You can group your search results, view the details of a call, view the originating device of a call, or view the destination device of a call.

You can search for results that match any criteria that you select, or you can search for results that exactly match the criteria you select. However, all results will match the call time you select.

To search VoIP calls:

1. Select the operator for combining individual search criteria (AND or OR)
   • Search for calls matching ANY of these criteria [OR]
     Select this option to display results that include any of your search criteria within the selected call time.
   • Search for calls matching ALL of these criteria [AND]
     Select this option to display results that include calls that match all of your search criteria.

2. Select the time frame in which you want to search in Call Time.

   Search results always match the Call Time selection. This selection will always be joined to the query with AND.

3. Select other search criteria as necessary.
4. Click Search VOIP Calls.

   The results are displayed under the search criteria. Select a call, and click either View Call Details, View Origin Details, or View Destination Details.

The following section provides information about the criteria that you can select.

Call Origination

You can select a specific call origin by phone number, IP address, Region, or Gateway or Endpoint. Select the origin type and enter or select the specific search criteria.

Call Destination

You can select a specific call destination by phone number, IP address, Region, Gateway or Endpoint. Select the destination type and enter or select the specific search criteria.

Call Manager

You can choose to search calls from a specific call manager by selecting the call manager name. You can also search for calls from all Avaya or all Cisco call managers.

Call Time

You can choose to search within a predetermined or specific time frame. The predetermined time frames include:

• Last 15 minutes
• Last 30 minutes
• Last hour
• Last 2 hours
• Last day
• Last 7 days
• Last month

If you select Between [enter times], first enter the date and time when you want to begin searching, and then enter the date and time when you want to stop searching.

Call Status

You can select multiple call status fields to search by. The following call status parameters are available for both Avaya and Cisco call managers:

• Failed

  Search for calls with unsuccessful termination codes. Successful termination codes are configurable in the VoIP and Network Quality Manager Settings page.

• Without Zero Duration

  Search for calls that have not been abandoned.

  Calls with zero duration usually represent an abandoned or incomplete call that last from zero to one second.

  To make full use of this selection, you must configure your call manager to log zero duration calls.
  

• Conference Call

  Search for calls with more than two participants.

• Call With Issue

  Search for calls that have either of the call quality metrics (MOS, jitter, packet loss, latency) exceeding the threshold level.

The following call status parameter is only available for Avaya call managers:

• Condition code

  Search for calls with a specific condition code by selecting an item from the list. The list of condition codes is the following:

  • (0) Intra-switch call
  • (1) Attendant-assisted two-way call
  • (4) Call lasting for 10 or more hours, or with 9999 or higher message count TSC
  • (6) Call not recorded due to unavailability of system resources
  • (7) Call using AAR or ARS
  • (8) Call served by Ringback Queueing
  • (9) Incoming or tandem call or NCA-TSC call
  • (A) Outgoing call
  • (B) Adjunct-placed outgoing call
  • (C) Conference call
  • (E) Incomplete call due to unavailability of trunk, queue, or extension facilities; unsuccessful ISDN Call-By-Call Service call
  • (F) Incomplete call due to insufficient calling privileges, NSF mismatch, or authorization mismatch
  • (G) Call terminated to a ringing station
  • (H) Abandoned ring call
  • (I) Call terminated to a busy station
  • (J) Incoming trunk call using ANF-PR or DCS with rerouting
  • (K) Outgoing trunk call using ANF-PR or DCS with rerouting
  • (M) Outgoing trunk call disconnected because of exceeding the allocated time limit
  • (T) Incoming call automatically redirected off of the server, with DID service in use

The following call status parameters are only available for Cisco call managers:

• Redirect Reason

  Search for calls with a specific redirect reason by selecting an item from the list. The redirect reasons you can select include the top ten most common codes.

  • (0) Unknown
  • (1) Call Forward Busy
  • (2) Call Forward No Answer
  • (4) Call Transfer
  • (15) Call Forward All
  • (18) Call Deflection
  • (50) Call Immediate Divert
  • (98) Conference
  • (130) Refer
  • (370) Monitoring

• Call Termination Causes

  Search for calls with a specific termination cause by selecting an item from the list. The call termination causes you can select include the top ten most common causes.

  • (0) No error
  • (1) Unallocated (unassigned) number
  • (16) Normal call clearing
  • (17) User busy
  • (41) Temporary failure
  • (53) Service operation violated
  • (102) Call termination when timer expired; a recovery routine executed to recover from the error
  • (393216) Call split
  • (83886081) Not found
  • (107374182) Temporarily unavailable

Call Quality

You can select multiple call quality metrics to search by. Each call quality metric can use the critical, warning, or unknown thresholds as search criteria, and you can also enter your own search criteria.

• MOS

  Search by MOS measurements. When manually entering MOS criteria, enter a range between 1.0 and 5.0

• Latency

  Search by latency measurements. When manually entering the latency criteria, enter a time range in milliseconds.

• Jitter

  Search by jitter measurements. When manually entering the jitter criteria, enter a time range in milliseconds.

• Packet Loss

  Search by the packet loss percentage. When manually entering the packet loss, enter the percentage range.

• MOS and latency metrics are not available for Avaya Call Managers.
• If you modify the values for the critical and warning level thresholds in the VoIPConfig database table, make sure that you restart IIS so that VNQM picks up the new critical and warning level values.

Call Protocol

You can select a specific incoming or outgoing call protocol to search by. Choose if you want to search for an incoming or outgoing call protocol, and select the required call protocol.