Documentation forHybrid Cloud Observability Essentialsand VoIP and Network Quality Manager

VoIP and Network Quality Manager 2022.3 Release Notes

Release date: September 28, 2022

These release notes describe new features, improvements, and fixed issues in VoIP and Network Quality Manager 2022.3. They also provide information about upgrades and describe workarounds for known issues.

If you are looking for previous release notes for VoIP and Network Quality Manager, see Previous Version documentation.

New features and improvements in VNQM 2022.3

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VNQM 2022.3 offers new features and improvements compared to previous releases of VNQM.

2022.3 brings VNQM over to the new SolarWinds Platform. In addition, VNQM is now installed with the new SolarWinds Installer.

See also the SolarWinds Platform 2022.3 Release Notes.


New customer installation

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For information about installing VoIP and Network Quality Manager, see the SolarWinds Installer.

How to upgrade

Use the SolarWinds Installer to upgrade your entire SolarWinds Platform deployment (all SolarWinds Platform products and any scalability engines) to the current versions.

You must be on VNQM 2020.2.1 or later to upgrade to VNQM 2022.3. If you are on VNQM 2020.2 or earlier, first upgrade to 2020.2.6 and then upgrade to 2022.3.

If you are upgrading from VNQM 4.6, you can upgrade your entire SolarWinds Platform deployment from the My Deployment page. Downloading the SolarWinds Installer is no longer necessary.

If you are upgrading from an earlier version, use this topic to plan and implement an upgrade to the current version of VNQM.


Fixed issues

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As VNQM now runs on the SolarWinds Platform, VNQM 2022.3 contains all of the fixed issues from the previous SolarWinds Platform 2022.2 release as well as the new SolarWinds Platform 2022.3 release.

See the following release notes for more information:

VNQM 2022.3 fixes the following issues.

Case number Description

00990516

IP SLA records from CDR file are processed properly and no longer missing in the database.
01038015 VNQM properly processes records from Avaya 8.1.2 call managers.

00854412,

00988315

VNQM no longer calculates Packet Loss in correctly.

00897622,

00634251

VNQM is no longer causing the Business Layer to crash and services to stop running.
00772965 VNQM no longer displays wrong call manager names for Avaya CDR records.

Known issues

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Avaya Call Managers might not display calls

Issue: After upgrading to VNQM 2022.3, VNQM doesn't display data for Avaya Call Manager devices. Data for Registered/Unregistered Gateways on the VoIP Call Manager view is also missing.

Work-around: Currently, there is no work-around for this issue. Watch your customer portal account for the release of Hybrid Cloud Observability 2022.3.1 in the coming weeks.

End of life

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Version EoL Announcement EoE Effective Date EoL Effective Date
2019.4

July 27, 2022:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 2019.4 should begin transitioning to the latest version of VoIP & Network Quality Manager.

August 26, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 2019.4 will no longer be supported by SolarWinds.

August 26, 2023:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 2019.4.

4.6 July 27, 2022:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 4.6 should begin transitioning to the latest version of VoIP & Network Quality Manager.

August 26, 2022:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 4.6 will no longer be supported by SolarWinds.

August 26, 2023:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 4.6.

See the End of Life Policy for information about SolarWinds product lifecycle phases. For supported versions and EoL announcements for all SolarWinds products, see Currently supported software versions.


Legal notices

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