FTP Voyager JV frequently asked questions
Why does a welcome message appear after I log in with my web browser?
User accounts in Serv-U can be configured to receive welcome messages. If your user account is set up with one, it is received after successfully logging on to the file server.
Why do I need the Java Runtime installed to use FTP Voyager JV?
FTP Voyager JV was written in the Java programming language. Because Java is an interpreted language, the Java Runtime is necessary for it to run. The latest version of the JRE is available on the Java website.
Why do I have to accept a certificate in order to run FTP Voyager JV?
FTP Voyager JV needs full access to the local file system in order to upload and download files to Serv-U. Java applications that request these permissions must be digitally signed with a certificate. FTP Voyager JV is signed using Rhino Software, Inc.'s developer certificate provided by a certification authority. This guarantees that FTP Voyager JV is a genuine product of Rhino Software, Inc. and it is safe to allow it to access your system for the purpose of transferring data with Serv-U.
Is there a way to automatically launch FTP Voyager JV after I log in?
Yes. Please contact the Serv-U administrator and ask them to set up your account with FTP Voyager JV as the default web client.
Is there a way I can go back to selecting which web client I would like to use after I login?
Yes. Contact the Serv-U administrator and ask them to set up your account to prompt for a web client instead of using a default web client.
Why does the remote directory listing fail?
There could be various reasons why FTP Voyager JV cannot perform a remote directory listing. Some possible reasons are the following:
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The Serv-U File Server is not running.
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The Serv-U File Server is not online.
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The session between FTP Voyager JV and the Serv-U File Server may have been disconnected.
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The user account may not have permission to view the remote directory.
Try closing FTP Voyager JV and logging in to Serv-U again. If remote directory listings still fail, contact your Serv-U administrator to confirm your permissions to the directory in question.
Why can't I create a directory, rename a directory, delete a directory, upload files, or download files?
The Serv-U administrator can assign specific privileges to each user. The scope of operations for any particular user account is limited by these privileges. If errors are displayed when you try to perform one of the operations listed previously, the dialog should indicate that the user account logged in does not have the corresponding privilege to perform that action. If this is in error, please contact your Serv-U administrator.
Why does the browser fail to communicate with Serv-U when I log out of FTP Voyager JV?
FTP Voyager JV and the browser it was launched from share the same session ID that Serv-U uses to communicate to the corresponding client. Therefore, after logging out of FTP Voyager JV, the browser it was launched from no longer has a valid connection to Serv-U. It is necessary to log in again through the browser to establish a new connection to Serv-U.
Why can't I log out of Serv-U?
FTP Voyager JV can log out of Serv-U. There is an option in the Preferences dialog under the General tab that allows automatic logout from Serv-U when FTP Voyager JV closes.
If I have multiple browsers on my computer, can I use both to launch FTP Voyager JV?
Yes. Both browsers can be used to simultaneously launch FTP Voyager JV. However, use caution: because the Java Runtime only uses the proxy settings of the default browser, FTP Voyager JV may use the wrong proxy settings. For example, if your default browser is Internet Explorer, which is set up to use a proxy server, then FTP Voyager JV also uses these proxy settings even if it was launched by Mozilla Firefox.