Service Control Manager

The Service Control Manager (SCM) is similar to the Real Time Process Explorer, except you can use it to manage the services of monitored Windows nodes instead of processes. The advantage of enabling SCM is that you do not have to physically, or remotely, log into a Windows computer to view and control its services. The status of services appears directly in SAM via the Service Control Manager.

Services viewed in the Service Control Manager are polled every 25 seconds using WMI.

Accessed via the Management widget on Node Details pages, the Service Control Manager shows all services on the monitored computer. Hover over the row of any service to display details about it.

Enable the Service Control Manager

To enable the tool:

  1. Click Settings > All Settings > Manage Accounts.
  2. Locate the account and click Edit.
  3. Expand the Server & Application Monitor Settings section.
  4. For the Service Control Manager option, select Yes.
  5. Save changes to the account.

Access the Service Control Monitor

You can access the Service Control Manager through the Management widget on Node Details pages.

  • You may need to log in with an administrator account to perform this action.
  • Pop-ups must be enabled in your browser to view the Service Control Manager.

The Service Control Manager button is not available on the Node Details page if the Top 10 resources are hidden.

  1. Click My Dashboards > Home.
  2. In the All Nodes group, click a node.
  3. On the Node Details page, locate the Management widget.
  4. Click Service Control Manager.


    The Service Control Manager display services, sorted alphabetically.

Start and stop a service

Services monitored by SAM are indicated by the application icon and name of the assigned application. Services that are not monitored by SAM are indicated by the [+] symbol, followed by the words, "Start monitoring this service."

  1. Click the row of a service to select it.
  2. At the top of the window, select Stop Service, Start Service, or Restart service.

Monitor a service with SAM

  1. Click Start monitoring this service in the row of the service to monitor.
  2. When the Edit Properties section of the Component Monitor wizard opens, begin customizing the selected component monitor.

The table below shows the default settings for the Service Control Manager:

Action Description Default Setting

Service Job Life Time

Specifies how long the information for a service exists.

3 min

Service Poll Interval

Specifies the refresh frequency of data reported by
the service.

25 sec

Service Action Job Timeout

Reports the timeout for a service.

3 min