Troubleshoot application dependency issues in SAM

If the Application Connections widget of a Node or Application Details page displays sample data with a "Why don't I see any connections?" message, follow these steps:

1. Review your environment to ensure that:
• Orion Platform settings are configured appropriately.
• Application Dependency monitoring does not surpass recommended limits.
• Remote computers that host nodes use supported environments.
• Polling is enabled on the Application Dependency Settings page.
  

  If polling stops after a recent SAM upgrade, note that the Application Dependencies feature is disabled during upgrades to prevent performance issues for environments with large quantities of nodes. Re-enable polling, if necessary.

2. Make sure Orion agents were deployed to nodes that you want to monitor for dependencies. You can check them on the Manage Agents page.
3. Assign application monitors to nodes.
4. Review events displayed on the Connection Details page.
5. Explore Application Dependency log files.

If polling fails for Windows Server 2012 nodes, see Agent-related issues.

Review the following topics before contacting SolarWinds Customer Support:

• Troubleshoot agent-related issues for application dependencies in SAM
• Troubleshoot data-related issues for application dependencies in SAM
• Troubleshoot miscellaneous application dependency issues
• Locate application dependency log files for SAM