Documentation forSolarWinds Platform

Why can't I connect to THWACK from my SolarWinds Platform?

This topic applies to all SolarWinds Platform products.

Your SolarWinds Platform server must be able to open internet connections to connect to THWACK.

If the connection is blocked by a firewall or a proxy:

  • The list of shared pollers cannot be retrieved from THWACK
  • Any operation that relies on communication with THWACK, such as the upload or download of a poller, will fail.

Check your firewall and proxy settings to make sure that your SolarWinds Platform server can connect to the internet.