Troubleshooting agent configuration
This topic applies only to the following SolarWinds Platform products:
SolarWinds Observability Self-Hosted
DPAIM — LA — NAM — NPM — SAM — SCM — SRM — VMAN*
Connection refused for a passive agent
- Specify an agent shared secret to connect an agent running in server-initiated communication mode, or specify a proxy.
- Verify that the agent port is accessible.
Agent is not running in passive mode
- The agent is running in the agent-initiated communication mode and you cannot connect to it.
- Change the communication mode to server-initiated. You can uninstall and install the agent from the server, or manually install it.
- You can change the communication mode on the remote host through the Control Panel > Orion Agent Settings.
Agent is not running in passive mode
- The agent version is empty or zero. This indicates that something is wrong with the agent.
- Install the agent again.
Agent GUID is different than the request ID
- The agent may be connected to another SolarWinds Platform server, or is broken.
- Install the agent again.