Supported Active Directory scenarios in the Orion Platform
This topic applies to all Orion Platform products.
The following Active Directory login scenarios are supported for SolarWinds products using the latest version of the Orion Platform.
Starting with Orion Platform 2018.4, you can log in with AD Federation Services.
If you have a user (User A) in one domain (Domain A) and install the Orion Platform in another domain (Domain B), use one of the following scenarios to enable user A to log in to the Orion Platform:
Add the user to a user group that is in the same domain as the Orion Platform.
You need to enable Logon fallback.
If you have user A in an AD forest and the Orion Platform is installed in another forest, deploy an Additional Web Server in the user's domain or in another trusted domain within the user’s forest. Additional Web Servers require a special license.
LogonFallback must be enabled when the Active Directory user of the Orion Web Console does not have local login rights to the web server. When LogonFallback is disabled, you might encounter Login failure: User name and/or password incorrect errors even though you entered correct credentials.
- Locate the file
web.configon the server hosting your Orion Web Console.
The default location is
- Create a backup of
- Locate row
<add key="LogonFallback" value="false" />.
- Restart your SolarWinds website in Internet Information Services Manager.