Supported Active Directory scenarios in the SolarWinds Platform
This topic applies to all SolarWinds Platform products.
The following Active Directory login scenarios are supported for SolarWinds products using the latest version of the SolarWinds Platform.
Starting with Orion Platform 2018.4, you can log in with AD Federation Services.
If you have a user (User A) in one domain (Domain A) and install the SolarWinds Platform in another domain (Domain B), use one of the following scenarios to enable user A to log in to the SolarWinds Platform:
Add the user to a user group that is in the same domain as the SolarWinds Platform.
You need to enable Logon fallback.
If you have user A in an AD forest and the SolarWinds Platform is installed in another forest, deploy an Additional Web Server in the user's domain or in another trusted domain within the user’s forest. Additional Web Servers require a special license.
LogonFallback must be enabled when the Active Directory user of the SolarWinds Platform Web Console does not have local login rights to the web server. When LogonFallback is disabled, you might encounter Login failure: User name and/or password incorrect errors even though you entered correct credentials.
- Locate the file
web.configon the server hosting your SolarWinds Platform Web Console.
The default location is
C:\Program Files\SolarWinds\Orion\Web. In versions earlier than 2022.2, the location was
- Create a backup of
- Locate row
<add key="LogonFallback" value="false" />.
- Restart your SolarWinds website in Internet Information Services Manager.