Documentation forSolarWinds Platform

Stop and restart services

This topic applies to all SolarWinds Platform products.

Many problems disappear when programs are restarted.

Stopping and restarting appropriate services may eliminate some issues:

  • To resolve web page problems, stop and restart Internet Information Service (IIS).
  • To resolve problems with polling or data gathering, stop and restart Job Engine or Collector services.

To access the SolarWinds Platform Service Manager in the SolarWinds Platform Web Console:

  1. Log in to the SolarWinds Platform Web Console as an administrator.
  2. Click Settings > All Settings.
  3. Under Product Specific Settings, click Service Manager.
  4. On the Services tab, select the check box for the service you want to manage.
  5. Click Start, Stop, or Restart.

To restart SolarWinds services using the stand-alone SolarWinds Platform Service Manager:

  1. Log in to the SolarWinds Platform server.
  2. Navigate to the SolarWinds Platform Service Manager via Start > SolarWinds Platform
  3. Click Shutdown Everything, and then click Start Everything.

For a complete refresh of the system, reboot the computer.