Documentation forSolarWinds Platform

Activate licenses with the stand-alone Windows License Manager

This topic applies to SolarWinds non-SolarWinds Platform products and to products with Orion Platform 2016.1 and earlier. Learn more on SolarWinds Platform licensing.

With the Windows License Manager, you can manage licenses for multiple SolarWinds products.

  1. Start the License Manager in your SolarWinds program folder.

    If the License Manager is not installed on the computer, install it.

  2. Click Activate next to the SolarWinds product, and complete the Activation wizard.

Activate licenses with Internet access

  1. On the Activate Product window, select I Have Internet Access.
  2. Enter your activation key in the Activation Key field.
    1. Browse to https://customerportal.solarwinds.com, and then log in using your Customer ID and password, or your individual user account information.

      If you do not know your SolarWinds Customer ID and password or individual profile details, contact Customer Support and submit a ticket.

    2. Under the Licensing Management section, select License Management.
    3. Click the plus sign next to the SolarWinds product to display your activation key.
    4. Copy your unregistered activation key for the SolarWinds product, and paste it into the Activation Key field in the Activate window.
  3. If you are using a proxy server to access the Internet, select I Access the Internet Through a Proxy Server, and enter the proxy address and port number.
  4. Click Next.
  5. Enter your customer data, and complete the Activation wizard.

Activate licenses offline

  1. On the Activate Product window, select This Server Does Not Have Internet Access, and click Next.
  2. To finalize your registration, click Copy Unique Machine ID.
  3. Paste the data into a new document in a text editor, and save the text document.
  4. Transfer the document to a computer with Internet access. For example, transfer the document to a shared location.
  5. Log in to the SolarWinds customer portal and find your activation key:
    1. Browse to https://customerportal.solarwinds.com from a computer with Internet access, and then log in using your Customer ID and password, or your individual user account information.

      2. If you do not know your SolarWinds Customer ID and password or individual profile details, contact Customer Support and submit a ticket.

    2. Click License Management.
    3. Browse to the SolarWinds product, such as Network Performance Monitor, and click Manually Register License.
    4. Provide the Unique Machine ID you transferred earlier, and download your license key.
    5. Transfer the license key to a shared location.
  6. Return to the offline computer where you have been running the activation wizard, and browse to the shared License Key File location from the Activate Product window.
  7. Click Next to continue, and complete the Activation wizard.