Documentation forSolarWinds Observability SaaS

Public status page

The Public Status Page displays the status of your website and URI entities that are observed with SolarWinds Observability.

The Public Status page is available to organizations that have a Digital Experience subscription.

You can use the Public status page to quickly share website and URI statues with stakeholders outside of your SolarWinds Observability organization.

Status pages give you visibility into the current health of your organization's systems. Use the Status page to keep your customers informed of status changes, reduce the volume of support tickets, and build trust through transparency.

Currently, website entities monitored with RUM cannot be displayed on the Public Status Page.

Click Digital Experience > Public Status Page to open the Public Status page. The Public Status page is blank by default. See Add a Public Status page for setup instructions.

Who can use the Public Status page?

SolarWinds Observability Administrators and Owners can create, modify, and delete Public Status pages. SolarWinds Observability Organization members and viewers can only view the status of Public Status pages.

Configure Public Status page options

Once the page is configured, view entity details such as the entity's name, type, and when the entity was added to the Public Status page. Click an entity name to open the Entity Explorer view for your selection.

The URL of the Public Status page is displayed at the top of the page. Click the link to copy it to your clipboard and share it with outside stakeholders.

You can also modify the visibility of the Public Status page to outside stakeholders and add more entities to the page.

View Public Status page metrics

The Public Status page displays availability metrics for the website and URI entities you have visible. View the service status for each monitored entity (operating normally, disruption, outage, no data available) for the last seven days. Hover over an entity's graph to get specific availability data for the given date, and the amount of time in hours that the entity was in each status (Up, Down, In Maintenance, Paused, or Unknown).

By default, each entity is minimized. Click the right chevron by the entity to display the Average Response time graph. The Average Response time graph displays the average response time in milliseconds for the last seven days.

Add a Public Status page

  1. Click Digital Experience > Public Status Page.

  2. Click Create Status Page.

  3. Enter a name. Click Next.

  4. Add entities to the Public Status Page.

    1. Click an entity name with a white box to add the entity. Repeat this for all entities you want to include.

    2. (Optional): You can click the header box to add or remove all entities.

    3. Click Next.

  5. Add a theme to the Public Status page.

    1. Click the cloud icon to upload a new Favicon, and Logo.

    2. Enter a Header Color, or click the color box to specify the color. Click the arrows to switch between RGB, HSL, or Hex.

    3. Enter a text color, or click the color box to specify the color. Click the arrows to switch between RGB, HSL, or Hex.

      Click the tear dropper to grab a color from a digital asset for the header color or text color.

    4. Click Next.

  6. Review the information on the Summary. Click Create.

Edit the Public Status page

  1. Click the vertical ellipsis on the Public Status page banner.

  2. Click Edit.

  3. Modify the name, entities, and theme pages.

  4. Review the information on the Summary. Click Save.

Delete the Public Status page

  1. Click the vertical ellipsis on the Public Status page banner.

  2. Click Delete to open the Delete Status Page prompt.

  3. Click Delete.

Add or remove entities from visibility

  1. Click Add Entities to open the Edit Status Page Window.

  2. All entities that can be added or removed are displayed. A checkmark by an entity name indicates that the entity is visible on the Public Status page.

    1. Click an entity name with a white box to add the entity. Repeat this for all entities you want to include.

    2. Click the checkmark to remove an entity. Repeat this step for all entities you want to exclude.

    3. (Optional): You can click the header box to add or remove all entities.

    4. Click Next.

  3. Modify the theme of the Public Status page.

    1. Click the trash icon to remove an existing Favicon, or Logo.

    2. Click the cloud icon to upload a new Favicon, or Logo.

    3. Enter a new Header Color, or click the color box to specify the color. Click the arrows to switch between RGB, HSL, or Hex.

    4. Enter a new text color, or click the color box to specify the color. Click the arrows to switch between RGB, HSL, or Hex.

      Click the tear dropper to grab a color from a digital asset for the header color or text color.

    5. Click Next.

  4. Review the information on the Summary. Click Save.

Remove entities

You can also remove any single entity using the context menu.

  1. Click the Vertical ellipsis for the desired entity.

  2. Click Remove to open the Remove Entity window.

  3. Click Remove.

Modify Public Status page visibility

The Page Status is displayed at the top of the Public Status page.

  1. Click the cog icon to open the Update Status window.

  2. Modify the page status.

    1. Click Live to have the page up and accessible for anyone who has the link.

    2. Click Hidden to have the page offline and display a 404 error for anyone who has the link.

  3. Click Save.