Probes

Click Digital Experience > Probe Locations to view a detailed list of all synthetic probe servers, their location, platform, and IP addresses. The Public probe tab is displayed by default. Click Private to display any of your configured Private Probes.

If you don't have any Private Probes configured, the Private tab will be empty. Click Add Private Probe to add an Agent based Private Probe. See Private Probes.

Synthetic probes are servers that collect website data from entities within a region, country, or city based on your website data settings. The data received from the probes is processed and contextualized into charts, graphs, and lists, that report the state of a website for each configured entity. This information includes website health, host health, and average response time. The probes are always active and listen for responses from entities within their geographical area. After they collect the website data, they process requests from active listeners.

One of the most common reasons for SolarWinds Observability SaaS reporting an outage is not that a site or server is down, but that our servers are being blocked by a firewall or access control list. Your server or site must open access to SolarWinds Observability SaaS URLs and IP addresses so SolarWinds Observability SaaS functions can complete.

Probe servers are easily identifiable by their location with information detailing their region, country, and city. To copy a probe's IP addresses, hover over the IPv4 column and click Copy. To export a list of all IPv4 addresses, click the vertical ellipsis and the desired export option.