CBQoS issues in NTA
Record troubleshooting steps
Record detailed results as you perform your troubleshooting steps. It will help expedite a resolution if you need to contact SolarWinds Support about your CBQoS issue.
Use packet capture on the relevant interface of the SolarWinds Platform server to verify SNMP communication, on port 161, with relevant device(s).
CBQoS issues list
CBQoS not running on the device
Use SolarWinds MIB Viewer to check the status of CBQoS on your device.
Support is determined by
If you see any value in your MIB viewer for this OID, then CBQoS data is being successfully pulled.
SolarWinds services not running
Make sure all SolarWinds services are running:
- Start the SolarWinds Platform Service Manager in the SolarWinds Platform program folder.
- If some SolarWinds services are not running, click Start Everything.
In particular, the SolarWinds Platform Module Engine service enables polling of CBQoS. The SolarWinds NetFlow service takes the data the SolarWinds Platform poller obtains from the device through SNMP and writes it into the NetFlow database table. If this service is not working, polled CBQoS data sits in a queue and eventually gets dropped.