Manage Symantec Backup Exec with Mobile Admin

This chapter provides information about how to use the Mobile Admin Client to manage Symantec (previously Veritas) Backup Exec servers, versions 10d and later. To manage Backup Exec servers, the Mobile Admin user must be in the Administrators group of the Backup Exec host computer. For example, if the user logs in to Mobile Admin as "sample/user", then "sample/user" must be in the Administrators group on the Backup Exec host computer.

All procedures in this section assume that you are logged in to Mobile Admin and that you have selected the Backup Exec service on a server that hosts Backup Exec from your Manage Hosts list, or have selected the Backup Exec service from the Manage Services list.

Detection

The Mobile Admin server will detect Symantec Backup Exec on a host if the Backup Exec service is found.

Authentication

Your Mobile Admin login credentials are used to manage Symantec Backup Exec. Alternate credentials will not successfully authenticate a user.

Communication method

The .NET sqlClient and the Backup Exec Command Line Applet (BEMCMD) are used for management on Backup Exec 10d to 2010.

The .NET sqlClient and the Backup Exec Command Line Interface (BEMCLI) are used for management on Backup Exec 2012.

Troubleshooting

To ensure the Mobile Admin server can detect the Backup Exec 2012 server, open WBEMtest and run the following query against the Backup Exec server.

select * from Win32_Service where Name like "backupexecrpcservice"

If you receive one of the following errors, the credentials you used to log in to the SQL server are incorrect. Ensure that you can connect to the Backup Exec SQL server with your credentials, or use alternate credentials.

Error when Login failed for user ' '. The user is not associated with a trusted SQL Server connection.

Login failed. The login is from an untrusted domain and cannot be used with Windows authentication.

If you receive a WinRM error, WinRM may not be configured correctly. Review the configuration steps in Configuring Specialized Servers

Manage the Backup Exec server

You can use Mobile Admin to manage and modify Backup Exec server settings including editing authentication settings; starting and stopping services; and viewing the current status and version of the Backup Exec server.

To administer Backup Exec servers, you must make additional configuration changes to enable remote PowerShell operations to both the Backup Exec server and the Mobile Admin server. See Configuring Specialized Servers for more information.

Your version of Backup Exec may not support Exclusion Lists.

Change the database server host name for the Backup Exec server

If Mobile Admin fails to connect to the Backup Exec database on the same host as the Backup Exec service you will be prompted for the Backup Exec database server's host name.

1. Fill in the Backup Exec database host name in the text field labeled Backup Exec Database Server Host Name.
2. Select Save.

View the current Status and Version of Backup Exec Services

From a view of the Backup Exec screen, select Services on the menu.

To view information about the version of the Backup Exec server, select Version from the menu.

Start and stop Backup Exec services

Follow the procedure to view the current status of Backup Exec services.

To start services, select Start Services from the menu.

To stop services, select Stop Services from the menu.

Viewing and Managing Backup Jobs

The first step in managing backup jobs is to view the properties for the job you are interested in managing.

To view job properties:

1. Select Job Setup from a view of the Backup Exec screen for the server selected.
2. Select the Jobs icon.
3. Select the specific job you wish to manage.

To view more details for the job, select Details from the menu.

View detailed information about selections for jobs

1. Follow the procedure to view the details of the job you are interested in.
2. Select Selections from the menu.

You cannot perform this action on Backup Exec 2012.

Run a job

Follow the procedure to view the job properties of the job you wish to run.

Select Run Now from the menu.

View selection lists

From a view of the Job Setup screen associated with the Backup Exec server selected, select Selection Lists.

Select the selection list you want to view.

You cannot perform this action on Backup Exec 2012.

View and manage job monitors

You can use Mobile Admin to manage current and completed jobs. The first step in managing jobs is to view the job or jobs your wish to manage.

To view monitor details for a current job:

1. Select Job Monitor from a view of the Backup Exec screen associated with the server selected.
2. Select Current to view a list a current jobs.
3. Click on a specific job to view further information about it.

Delete a current job

Follow the procedure to view monitor details for a current job and select the job that you want to delete.

Select Delete from the menu.

Running a Current Job

Follow the procedure to view monitor details for a current job and select the job that you wish to run.

Select Run Now on the menu.

View monitor details for a completed job

1. From a view of the Backup Exec screen associated with the selected monitor, select Job Monitor.
2. Select Job History.
3. Do one of the following:
   • To view all jobs run in the last 24 hours, select Last 24 Hours from the menu.
   • To view all failed jobs, select Failed from the menu.
   • To view all successful jobs, select Successful from the menu.
   • To view all job exceptions, select Exceptions from the menu.
   • To view all jobs run in the last 7 days, select Last 7 Days from the menu.
   • To view all jobs, select All from the menu.
   • To view all cancelled jobs, select Canceled from the menu.
   • Select the job you want to view details for, and then select the occurrence you want to view details for.
4. To see the log file for the selected job occurrence, select Log File on the menu.

View and manage active alerts

The first step in managing active alters is to view them.

To view active alerts:

1. Select Active Alerts from a view of the Backup Exec screen associated with the selected server.
2. Select the type of alert you want to view.

Add alerts to the dashboard

From the list of active alerts, select the type of alerts you want to create a dashboard feed for. From the alert list, select Subscribe to this feed... either on the menu or the alert type screen. Name the feed and enter optional information when prompted, and select Subscribe. When a Backup Exec alert of the selected type is created, you will receive a notification on your smartphone and the Mobile Admin client dashboard will contain the Backup Exec notification.

For more information about the Mobile Admin Dashboard and receiving Notifications, please see the Using Mobile Admin Dashboard and Notification Features chapter of the Client Installation and Usage guide.

Respond to an active alert

1. From a view of the Backup Exec screen associated with the selected server, select Active Alerts.
2. Select the type of alert you want to view information for.
3. Select the alert you want to view.

4. To respond to the alert, select the appropriate response from the menu. These include OK, Yes, No, Cancel, Retry, and Ignore.

   If the alert details are truncated and not all the response options are listed, select Alert Text on the menu to view the complete alert text.

View and manage devices

You can use Mobile Admin to manage devices.

To view details for stand-alone drives:

1. Select Devices from a view of the Backup Exec screen associated with the chosen server.
2. Select Stand-alone Drives.
3. Select a specific drive to view more information about it.

Create an erase redia job, an eject job, or an inventory job for a drive

Follow the procedure to view details for stand-alone drives.

To create an erase media job, select Erase Media from the menu.

To create an eject job for a drive, select Eject from the menu.

To create an inventory job, select Inventory from the menu.

View details for a robotic library device

1. From a view of the Backup Exec screen associated with the chosen server, select Devices.
2. Select Robotic Libraries.
3. Select the library for which you want to view details.

4. To view details about a drive in a library, simply select the drive that you want to view details for.

   You cannot perform actions to robotic libraries on Backup Exec 2012.

Erase a tape in a library

1. Follow the procedure to view details for a robotic library device, and select the tape you wish to erase.
2. On the menu, select Erase.

Label a tape in a library

1. Follow the procedure to view details for a robotic library device, and select the tape you wish to label.
2. On the menu, select Label.
3. Type the number of the slot and the label for the slot. On the menu or the screen associated with the selected library tape, select Save.

Inventory a tape in a library

1. Follow the procedure to view details for a robotic library device and select the tape that you would like to inventory.
2. On the menu, select Inventory.
3. Type the number of the slot. On the menu or the Inventory screen, select Save.

Unlock a library

1. Follow the procedure to view details for a robotic library device, and select the library that you wish to unlock.
2. On the menu, select Unlock.

Eject a tape carousel

1. Follow the procedure to view details for a robotic library device and select the tape that you wish to eject.
2. On the menu, select Eject.

Cleaning a Drive in the Carousel

1. Follow the procedure to view details for a robotic library device and select the drive that you would like to clean.
2. On the menu, select Clean.

View details for backup-to-disk folders

1. From a view of the Backup Exec screen associated with the chosen server, select Devices.
2. Select Backup-to-Disk Folders.
3. Select the folder you want to view details for.

View media

You can use Mobile Admin to view media.

1. Click Media from a view of the Backup Exec screen associated with the chosen server.
2. Scroll to the media type, and select it.