Before you start, you need to check if the future Loggly Product Owner is already an Admin user role in the Loggly organization. You can determine this under the Accounts -> Users menu option or by going to: https://YOUR_SUBDOMAIN.loggly.com/account/users. If the user is not an Admin, then update the user to Admin or if the user does not exist in Loggly, create a new Admin user.
Next, to change the Product Owner of your Loggly Account, click on the Profile menu option located under your username dropdown (top right-hand side corner).
Then click on the Change Owner button:
Select the Admin user account that you want to be the new Owner. Click Make Owner. A message will appear when the ownership is transferred successfully. You could also go to the Users tab to check if the transfer successfully completed.
Please contact Support from the Help Menu (or Shift + ? when the Loggly browser window/tab is active) if the Product Owner is not available and you need assistance in transferring account ownership
When adding or editing a new non-administrator user, you also have the option to restrict these individuals to a subset of your logs by choosing one or more Source Groups in the "Restricted to Source Groups" field. Only Enterprise tier customers have access to this capability. Please note that restricting user access to Log Data doesn’t apply when accessing data via our API.
You cannot restrict access for an administrator. Loggly will clear out any Source Group restrictions in source group if you check the "Admin for the account" box.
The next time this user logs in, they will only see the list of sources to which they have access in the Sources drop-down in the search interface. They either individually select each source group or select "All My Sources" to see a combined view of all logs to which they have access.
Administrators and users have visibility into any access restrictions from both the Users page and the Source Groups Page.
Users who have been restricted access to source groups will NOT be able to view the Source Groups page.
When the APM Integrated Experience is enabled, Loggly shares a common navigation and enhanced feature set with the other integrated experiences' products. How you navigate the product and access its features may vary from these instructions. For more information, go to the APM Integrated Experience documentation.