Documentation forSolarWinds

Error: 70: Permission denied

This topic applies to KCT 3.12.7 and earlier. If you are on KCT NG 2026.2 or later, see NG topic.

Overview

The following error message is found in older Windows versions and may not be applicable to newer versions.

You receive the error message in the InfoLog:

Problem starting CatTools_Client instance #1. Error:70: Permission denied

Cause

The user running CatTools does not have permission to launch the CatTools_Client DCOM component. The EventLog would show this as a DCOM error with Event ID: 10016.

Resolution

To troubleshoot this error:

  1. Navigate to Start > Run menu, and run the program dcomcnfg.exe
  2. Navigate to Component Services > Computers > My Computer > DCOM Config.
  3. Select CatTools_Client.clsMain.

    Depending on your version of Kiwi CatTools, this item may also be called CatTools_Client.KiwiSNMP.

  4. Right-click the file, and choose Properties.
  5. Click the Security tab.
  6. Under the Launch and Activation permissions, click Customize.
  7. Click Edit.
  8. Adjust the permissions of the user running CatTools to allow local launch and local activation.

    Note: This service runs under the LocalSystem account.

  9. After making the permissions changes, reboot the system and verify that CatTools is able to start the client threads correctly.